This course trains agents, merchants, and partners on fraud prevention, safe transaction handling, customer verification, dispute handling, and professional service conduct in digital finance environments.

Audience:
Agents, merchants, payment collection partners, field support teams, and partner managers.

Key Topics:
Agent and merchant roles, transaction safety, fraud patterns, fake confirmation messages, reversals, impersonation, customer verification, dispute handling, confidentiality, escalation, and service standards.

What Learners Will Gain:
Learners will gain the ability to recognize fraud risks, verify transactions properly, protect customers, handle disputes professionally, and maintain trust in agent and merchant banking interactions.