This course introduces artificial intelligence in the banking context, explaining what AI is, how it supports financial services, and why responsible use, privacy, fairness, and human oversight matter.

Audience:
Staff, managers, customer experience teams, product teams, SMEs, and innovation stakeholders.

Key Topics:
AI basics, automation, AI in banking, fraud detection, customer service, credit risk analysis, transaction monitoring, data privacy, responsible AI, AI for SMEs, and AI readiness for staff.

What Learners Will Gain:
Learners will gain a practical understanding of AI in financial services, its opportunities, its risks, and how to approach AI adoption responsibly in banking and customer-facing environments.